The Store sells goods to private individuals and business entities exclusively based on orders submitted electronically. Together with the goods, the Buyer always receives a receipt or VAT invoice, in accordance with the data provided in the order. All goods offered for sale are brand new.
Company registration details:
Eurojumper Bartosz Buzdygan, Anna Buzdygan civil partnership
Wrocławska 20 Street
55-095 Januszkowice
Tax ID (NIP): 896 143 00 88
Contents
01 General provisions
02 Definitions
03 Electronic services and technical requirements
04 Product information, compatibility and safety
05 Prices, taxes and charges
06 Orders and formation of the contract
07 Payment
08 Delivery, lead time and risk
09 Right to cancel
10 Consumer remedies for lack of conformity
11 Voluntary guarantee
12 Special terms for B2B Customers
13 Personal data and communications
14 Alternative dispute resolution
15 Governing law, language and jurisdiction
16 Changes and final provisions
01 General provisions
1.1. These Terms govern the use of the online store at shop.eurojumper.pl, the placing of orders, the conclusion and performance of sales contracts, and the provision of electronic services.
1.2. The Seller is Eurojumper Bartosz Buzdygan, Anna Buzdygan spółka cywilna, trading at ul. Wrocławska 20, 55-095 Januszkowice, Poland, VAT No. PL8961430088, REGON 020511400, e-mail: info@eurojumper.pl, telephone: +48 609 655 895.
1.3. The Terms are made available free of charge in a format that can be accessed, reproduced and saved. The Customer should read them before placing an order.
1.4. The Store sells parts, equipment and accessories for professional bungee trampoline systems and other products included in its current offer. Sales are made to Consumers and to professional operators, amusement parks, event businesses and other traders.
02 Definitions
2.1. Store – the online service operated by the Seller at shop.eurojumper.pl.
2.2. Customer – a natural person, legal person or other organisational entity placing an order or using a Store service.
2.3. Consumer – a natural person entering into a transaction that is not directly connected with their trade, business, craft or profession.
2.4. Sole trader with consumer rights – a natural person entering into a contract directly connected with their business where the contract is not of a professional nature for that person under Polish law.
2.5. B2B Customer – a Customer purchasing in a professional business capacity who is neither a Consumer nor a sole trader with consumer rights.
2.6. Product – tangible goods offered in the Store, including bungee cords or elastics, harnesses, carabiners, swivels, auxiliary ropes, winches, trampoline mats, spare parts and equipment.
2.7. Custom Product – a non-prefabricated Product made to the Customer’s specifications or clearly personalised, for example a non-standard component or a cord prepared in an individually agreed configuration.
2.8. Business Day – Monday to Friday, excluding public holidays in Poland.
03 Electronic services and technical requirements
3.1. The Seller provides free electronic services enabling Customers to browse the offer, use the basket and order form, create and manage an account where available, and send enquiries through the contact form.
3.2. Use of the Store requires an internet-enabled device, an up-to-date browser supporting cookies and JavaScript, and an active e-mail address. The Customer bears the ordinary cost of internet access charged by their provider.
3.3. The Customer must not submit unlawful content, infringe third-party rights, transmit malicious code or interfere with the operation or security of the Store.
3.4. An account may be closed at any time through the account functionality or by contacting the Seller. Closure does not affect contracts already concluded or statutory record-keeping duties.
3.5. Complaints concerning an electronic service may be sent by e-mail. The Customer should describe the issue and, where possible, give the date and device used. The Seller will respond within 14 days for Consumers and without undue delay for B2B Customers.
04 Product information, compatibility and safety
4.1. Descriptions, photographs, specifications and instructions are intended to identify the Product. Minor differences in colour or appearance caused by screen settings or production changes that do not affect conformity with the contract are not defects.
4.2. Components for bungee trampoline systems are professional equipment and may be safety-critical. They must be selected for the particular model, load, operating method and laws applicable at the place of use.
4.3. Where compatibility is not clear from the description, the Customer should provide the equipment model, photographs, measurements and technical data before purchase. Any compatibility confirmation is based on the information supplied by the Customer.
4.4. Installation, adjustment, pre-use inspections, periodic inspections and replacement of wear parts must follow the technical documentation, instructions, applicable standards and local law. Products must be installed and operated by suitably competent persons.
4.5. Bungee cords, elastics, harnesses and other wear parts must be checked before each use and replaced if wear, damage, deformation or loss of performance is found. Nothing in these Terms limits the Seller’s mandatory liability for Product safety or conformity.
05 Prices, taxes and charges
5.1. Prices are shown in the currency selected in the Store. For Consumers, the price displayed before the order is placed is the total price inclusive of taxes required for that transaction, unless the Store clearly and lawfully states otherwise.
5.2. Delivery charges, payment charges and any other mandatory costs are disclosed before the order is placed. Where delivery requires an individual quotation, the contract is concluded only after the Customer accepts that quotation on a durable medium.
5.3. For deliveries outside the European Union or other import transactions, the Customer may be responsible for customs duty, import VAT, brokerage and clearance charges unless the order confirmation expressly states otherwise.
5.4. VAT treatment for B2B supplies may be adjusted after verification of the VAT number, destination and legally required evidence.
06 Orders and formation of the contract
6.1. The Customer selects the Product, variant and quantity, provides the necessary details, selects delivery and payment, accepts the Terms, and submits the order using a button clearly indicating an obligation to pay.
6.2. Before submission, the Customer can review and correct the order. The Customer is responsible for the accuracy of contact, billing and delivery information and, for technical parts, the data used to select the Product.
6.3. An automated acknowledgement confirms that the order has reached the system; it is not acceptance where the message clearly says so. The contract is formed when the Seller confirms acceptance for fulfilment or dispatches the Product, whichever occurs first.
6.4. The Seller may decline an order only for an objective reason, including unavailability, an obvious pricing or description error, failed payment, inability to make a lawful delivery, trade sanctions, missing essential technical data or a justified compatibility concern. The Customer will be informed and any payment will be refunded promptly.
6.5. The contract is recorded in e-mails and sales documents. The Seller makes available the version of the Terms applicable when the order is placed.
07 Payment
7.1. Available payment methods are shown during checkout and may include electronic payment through a payment provider, PayPal or bank transfer.
7.2. Where advance payment is selected, payment must be made within the period stated in the order summary or e-mail. Failure to pay after an additional reminder may result in cancellation of the unpaid order.
7.3. An invoice is issued using the data supplied by the Customer and is delivered electronically unless the law requires another form. The Customer should report any error in the invoicing data promptly.
08 Delivery, lead time and risk
8.1. Available delivery methods, carriers, estimated preparation time and charges are shown in the Store, quotation or order confirmation. Statements about dispatch from stock are estimates unless the parties agree a specific binding date.
8.2. Custom Products, bulky goods and international shipments may have an individual lead time. The Seller will communicate the expected time before the contract is formed or in the agreed quotation.
8.3. For Consumers, if no other time has been agreed, the Seller delivers without undue delay and no later than 30 days after the contract is concluded.
8.4. Risk of accidental loss or damage passes to a Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession. Where the Consumer independently appoints a carrier not offered by the Seller, risk passes as provided by mandatory law.
8.5. The Customer should inspect the parcel and report visible damage to the carrier and the Seller. A carrier damage report assists in handling a claim, but the absence of one does not remove a Consumer’s statutory rights.
09 Right to cancel
9.1. A Consumer and a sole trader with consumer rights may cancel a distance contract without giving a reason within 14 days after the entitled person, or a third party nominated by that person other than the carrier, receives the Product. For multiple Products delivered separately under one order, the period runs from receipt of the last Product, lot or part.
9.2. To exercise the right, an unequivocal statement must be sent before the deadline to Eurojumper s.c., ul. Wrocławska 20, 55-095 Januszkowice, Poland, or info@eurojumper.pl. The model form in Annex 1 may be used but is not compulsory.
9.3. After cancellation, the Customer must return the Product without undue delay and no later than 14 days after giving notice, to the Seller’s address unless another return address is provided. The Customer bears the direct return cost, except for a non-conformity claim or where the Seller agrees to bear it.
9.4. The Seller refunds all payments received, including the cost of the least expensive standard delivery offered for the order, within 14 days of receiving the cancellation notice. Refund is made by the same payment method unless another method is agreed without extra charge. The Seller may withhold the refund until the Product is received or evidence of return is supplied.
9.5. The Customer is liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
9.6. The right to cancel does not apply in statutory exception cases, including a non-prefabricated Product made to the Customer’s specifications or clearly personalised. This may include non-standard bungee cords cut, assembled or prepared to an individual order. Opening packaging alone does not remove the right to cancel unless a statutory exception applies.
9.7. The right also applies where the contract was concluded online and the Product was later collected in person. It does not apply where the contract was concluded only at the Seller’s premises.
10 Consumer remedies for lack of conformity
10.1. The Seller is liable to a Consumer and a sole trader with consumer rights for a lack of conformity existing at delivery and becoming apparent during the period required by mandatory law, generally two years from delivery.
10.2. A claim may be sent to info@eurojumper.pl or to the Seller’s postal address. It is helpful to state the order number, Product, issue, date discovered and requested remedy. Photographs, video, measurements or batch numbers may speed up assessment but are not a condition unless reasonably necessary.
10.3. The entitled person may request repair or replacement and, in the circumstances provided by law, a price reduction or termination. The Seller bears the costs required by law to bring the Product into conformity, including collection, transport, labour and materials.
10.4. The Seller responds to a Consumer complaint within 14 days of receipt on paper or another durable medium. A till receipt is not the only acceptable proof of purchase.
10.5. Where removal or reinstallation is legally required as part of a remedy, the Seller performs those duties to the extent required by mandatory law. The Customer should stop using a Product where continued use may worsen damage or create a safety risk.
11 Voluntary guarantee
11.1. A Product is covered by a voluntary guarantee only where this is expressly stated in a guarantee document, Product description or separate guarantee statement. That document identifies the guarantor, territory, duration, scope and procedure.
11.2. A voluntary guarantee is separate from the Seller’s statutory liability for conformity and does not limit Consumer rights.
11.3. Wear parts may be subject to specific guarantee conditions in the guarantee document. Normal wear is not in itself a defect, but this does not exclude liability for non-conformity existing at delivery.
12 Special terms for B2B Customers
12.1. A B2B Customer confirms that it makes a professional selection of the Product, understands the requirements of its intended application and will ensure installation, operation, inspection and maintenance by competent persons.
12.2. A B2B Customer must inspect the delivery promptly, no later than 7 Business Days, and report shortages or visible damage. Hidden defects must be reported promptly after discovery. This does not apply where mandatory law says otherwise or a defect was fraudulently concealed.
12.3. To the fullest extent permitted by Polish law, statutory warranty for defects under the Polish Civil Code is excluded in B2B contracts. This exclusion does not apply to Consumers, sole traders with consumer rights or fraudulent concealment.
12.4. The Seller’s liability to a B2B Customer for breach is limited to actual direct loss and, in aggregate, to the net price of the Product giving rise to the claim. The Seller is not liable for loss of profit, business interruption or indirect or consequential loss.
12.5. The limitations in clause 12.4 do not apply to personal injury, mandatory product liability, wilful misconduct, gross negligence or any liability that cannot lawfully be limited.
12.6. Title to Products may remain with the Seller until full payment where permitted by applicable law and stated in the order confirmation. Incoterms apply only if expressly stated in the quotation or confirmation.
13 Personal data and communications
13.1. Processing of personal data and the use of cookies are described in the current Privacy Policy available in the Store.
13.2. The Seller may send communications necessary to conclude and perform the contract, including confirmations, invoices and information about payment, delivery, Product safety and complaints.
13.3. Marketing messages and newsletters are sent only on a separate legal basis and with the consent required by law. Consent can be withdrawn at any time without affecting earlier lawful processing.
14 Alternative dispute resolution
14.1. Consumers may seek assistance from a competent consumer ombudsman, the Polish Trade Inspection, the Polish Office of Competition and Consumer Protection, a local consumer authority or, for eligible cross-border disputes, the European Consumer Centre network.
14.2. The Seller does not make a general commitment to take part in proceedings before a particular alternative dispute resolution body unless required by law or agreed for a particular case.
14.3. The EU Online Dispute Resolution platform has been discontinued and no inactive ODR link is included. This does not limit access to courts or any mandatory remedy.
15 Governing law, language and jurisdiction
15.1. Contracts are governed by Polish law. This choice does not deprive a Consumer of protection provided by mandatory rules of the law of the Consumer’s habitual residence where those rules apply.
15.2. Consumer disputes are heard by the courts competent under applicable law. For B2B disputes, the courts having territorial jurisdiction over the Seller’s registered place of business have exclusive jurisdiction to the extent such agreement is lawful.
